Refund Policy

1. Subscription Refunds

Since Triphy provides digital services through a monthly subscription model, we generally do not offer refunds once the billing period has started.

2. Exceptional Circumstances

Refunds may be considered on a case-by-case basis in exceptional circumstances, such as duplicate billing or technical failures on our part that prevent you from using the service.

3. Order Refunds

For customer orders, refund requests must be handled directly with the restaurant partner. Triphy is a platform and does not maintain control over the preparation of food or individual order fulfilment.

4. Cancellation

You can cancel your subscription at any time. Your access will continue until the end of the current billing cycle, and no further charges will be made.

5. How to Request a Refund

To request a refund for a subscription, please contact our billing team at billing@triphyapp.in with your account details and the reason for the request.